Great work!
- Shannon W.
We had another great experience with Saddleback Plumbing. Thomas was so helpful and diligent in solving our water pressure problem-- professional and thorough!
- Michelle M.
Wonderful! A technician was sent out the same day as my call. Thomas has become "our plumber" and he always takes excellent care of us. We appreciate the prompt service and and quality repairs.
- Kathi B.
I was very happy with the service that Saddleback Plumbing provided me when I had a slab leak. They rerouted the line into the attic and that solved the problem. They were very professional. I will recommend them to all my friends.
- Herbert A.
Great job done by Scott both times he was here. Helpful and friendly.
- Linda M.
Very satisfied with the work.
- Herbert A.
Always on time...work has always been done right! Thanks!
- Francine O.
They always do a good job!
- Mil K.
We would never seek another plumbing company than Saddleback!!!
- Rosemary M.
5/5 Stars! Thank you for replacing my toilet - it had a fractured tank.
- John V. G.
Outstanding service!
- Larry L.
Chris did a great job and is very personable.
- Georganna S.
I was very satisfied with the work.
- Phyllis G.
Ken is great!
- Barbara L.
Excellent! Had a major blockage. Called in the morning, Saddleback Plumbing was at the house by 11:00am. Scott was courteous, pleasant, friendly and did a first-rate job.
- Marlin T.
Chris once again did a great job. Always leaves everything very clean and neat, completely trust him in my home alone.
- Bret G.
Technician diagnosed a slab leak; repairs were done in timely manner, at a price close to the estimate.
- Carolyn H.
Chris C. is great - polite - and willing to solve issues.
- John H.
I have had at least 4 service calls from Saddleback Plumbing and each time it has been thorough and clean. Very personable employees.
- Dennis B.
The service is always prompt; technicians are polite, prompt and competent.
- Barbara M.
The plumber came and fixed my toilet and gave me recommendations.
- Laura R.
Proffesional and on time!
- Sinta s.
Rich replaced my kitchen faucet in a timely and efficient manner. He provided me with several choices/costs for the replacement. He was straight forward and very responsive to my questions.
- William M.
Been using Kent at Saddleback Plumbing for years...he does great work, is conscience, and cleans up after himself as well.
- Renee G.
Excellent work performed by repair person.
- Joseph M.
Great work, on time, loved working with Chris he was just fantastic.
- Nancy W.
Great Plumbers every time. Recently adjusted Bath and Kitchen at no charge. Always prompt.
- George E.
Great service.
- Rich R.
Dylan is an excellent service professional and we always request his services when we call.
- Edward G.
You can't improve perfection!
Thanks Chris! Always an outstanding job!- DW
As always, your technician was very good. On time and courteous and did a great job. I had an issue with the bill, and Jared from your office took care of it quickly, to my satisfaction.
- JM & LAM
Can't think of any improvements. The service is already superior.
- BM
Jared is the tech who always comes to my house. He is polite, knowledgeable, neat and competent.
I have used and will continue to use Saddleback Plumbing for all my plumbing needs.- Anonymous
Jared was great - very nice, excellent work, very clean. I've already called Saddleback Plumbing back to do some of the work that Jared recommended.
- Holly
Your tech Ken has been providing plumbing service to me for 11 years. I am a Home Club Member. I have recommended Ken to several neighbors. Ken is a real asset to Saddleback Plumbing!!
- VG
Thomas was fast, efficient and clean. Jared, was my contact, he set up the service. All Excellent work, thank you.
- PW
Service repairman, Richard Melvin, was excellent and hardworking. He was one of the best that has ever done work at my home and I have had a lot of plumbing problems. Highly recommend Saddleback Plumbing to anyone.
- PM
I had some drains cleared by Chris M. He was extremely professional and fast! Everything works perfectly. And for unbeatable prices, I will of course continue to use your services. Thank you!
- ML
Ken Smith is wonderful! He has been to my home twice and I have been impressed with his professionalism and his caring attitude both times. I now have a fantastic working toilet and a new water heater, too.
Thanks Ken for your work ethic... it is rare these days.- IP
You are our first choice for plumbing needs... and boy have we needed you! Thank you for courteous and efficient help!
- MB
No improvement needed. I believe it was Jared that came out initially to find a possible slab leak. He was like a detective and did not give up until he found the source of the problem. I believe he helped MOM with some toilets as well. I believe she is very happy with all. Thanks very much!
- MH
Just want to thank you for the great service I received. Chris is not only an excellent, knowledgeable and efficient Plumber, he is also a personable and outstanding representative of your company. Thank you Chris. And thank you Maria for sending him to my job.
- Roger
You are doing a terrific job running your company! Your employees speak so highly of you and we always get the impression that Saddleback is "family." Ken has done our plumbing in the past and we think he is the best. Recently Richard has helped us and we also think he is the best! Your techs are so polite, so knowledgeable and so friendly! Thanks for the superior service!
- KD
Ken is a great employee and we will always request him if he is available.
- JJ
Thank you, thank you! We are very happy with our service. We feel like Richard is our personal plumbing specialist and now Dave is our air specialist:) I trust their advice.
- LA
Dave has always been and continues to be an outstanding service representative.
- H.A.
Of all the companies that I have used for various home repairs over the years, yours is the only one that I have been completely satisfied with each and every time.
- AJ
We used your company today for the first time and were extremely impressed with the technician CHRIS M. - a true professional. Got the job done, was neat and efficient and very impressed with his service. Will definitely use your company in the future for all plumbing needs.
- W.Q.
Your guy was the greatest and we are thrilled with the excellent work and impressed with your staff. We will make sure to recommend you to everyone!!! Thank you sooooo much.
- Joe an Paula
I'm writing to let you know how happy I am with the service Ken Smith provided to us today. I originally had Ken out to install a new kitchen faucet.
After he expertly completed that job, I told him about some problems we started having the day before with our hot water flow. The day before, a hack "contractor" installed a shower valve - and that is when the problems started. Ken took one look at what the previous guy had done and saw major issues. He took the time to fix the previous contractors huge screw-up and patiently answered the many questions I had about what he was doing and how the shower plumbing worked.
The project was set to tile in (and over) the bad plumbing job the next day. Had Ken not spotted and fixed the trouble, the problem would have been 10 times worse and a lot more expensive in 24 hours.Thanks a million Ken for your hard work and dedication to getting the job done right. I owe you!
I'll be calling Saddleback Plumbing and requesting Ken for anything regarding plumbing in the future.
- Tim B.
We used your company today for the first time and were extremely impressed with the technician Chris M. - a true professional. He got the job done, was neat and efficient and we were very impressed with his service. We will definitely use your company in the future for all plumbing needs.
- W. Quinton
You did a great job and always send professional friendly technicians. Thanks!
- K. Upshaw
Reese has been an outstanding plumber for years and years. We also just had someone from Saddleback come out and do emergency repairs. He was excellent too.
- B. Haslin
We have always been pleased with the efficient, pleasant manner of each person we have come in contact with at Saddleback.
- E. Roth
I was extremely satisfied with Jared Kinder - he is well informed, polite and clean. I have specifically asked for him a couple of times now and he does not disappoint.
- A. Madlen
Ken was great! There was a timing conflict and he did what he could to accommodate us. We really appreciated it. His work was excellent.
- S. Robinson
I have been with Saddleback Plumbing for over ten years and have always been satisfied. This last time, I was completely overwhelmed with the outstanding service that was provided. It was beyond my expectations. Thank you very much for the special effort that was given to me. There's no doubt in my mind that I will recommend your company without reservation.
- Anonymous
Dylan was outstanding in all aspects of the repair. Office staff was helpful & courteous.
- Joe & Gwen K.
Ken has been to my house two times now and he is very professional and does excellent work in a timely manner. Thank you!
- Matthew C.
I am very pleased with all aspects of your service, in particular the work done for me by Mr. Ken Smith on two separate occasions. I would not call any other plumber. I have recommended him to my neighbor, who is having the same plumbing issues that I've had. She has had two plumbers tell her the problem could not be fixed. I told her Ken can fix it! Service is great!
- Joanne G.
Richard and Taylor were incredible. Great attitude, kept us informed of what was being done, etc. Very impressed with cleanliness before, during and at the end of the service call. We've already recommended you. Service is terrific!
- Mona & Mike R.
The great Customer Service your team provided in this sticky situation was MUCH appreciated, and the ownership of responsibility is something that will never be forgotten. Extreme sense of urgency is something I look for when I pick up the phone and need help - you guys haven't let me down there yet!!
- Michelle V.
You guys are great!
- Dawn J.
Excellent service.
- Bauke V.
Chris is GREAT! and the girls who answer the phone are always nice, knowledgeable & efficient!!!
- Tanna H.
You guys are great. Everything is explained thoroughly and done professionally. Thanks!
- Ingrid C.
I was very happy with the telephone contact when making my appointment for service and also with Dylan, who came out and did a great job. Not only does he know just what to do and can fix any problem, he is also very nice and explains things to me so I understand what is wrong.
- Dianna P.
No suggestions - just keep up the good work!
- Vickie L.
Ken Smith was fabulous! He was very honest and upfront with all information - knows his stuff. I will ask for him next time we need service.
- Michelle E.
Just entered your name in my address book for future reference, and I entered it in ink!!!!! Thanks for your excellent service.
- Darlene T.
Our technician was very informative. He told me exactly what needed to be done. I asked him if it was something we could fix ourselves and he was honest with me. That's why we will be using Saddleback in the future. Thank you!
- Brittany at Johnson & Turner Paint
Reese was very amicable and efficient, I will use him again.
- Phil T.
Your technician serviced our problems higher than expected. He went above and beyond the minimum that he could have done. Thank you! All of the service people from your company have been great!
- Debby & Todd P.
Great Job! Reese is a great, valuable, up-front representative for your business. Thanks for the follow-up - keep up the good work, fair prices, and maintain the integrity of your business - you will continue to do well.
- David G.
Chris is very pleasant and competent. He cleaned up my tub after he was done and it was spotless!
- Annemarie & Gregory S.
I was very pleased with the professional and friendly way your technician behaved and the work he did. Honest and trustworthy! It was beyond my expectations, nice surprise!!
- Brenda W.
I was very pleased with the job and the technicians were all very professional. They were great!
- Jacqueline M.
GREAT SERVICE!
- Joe M.
Jared and Jared were superb!
- Greg P.
Top of the line service. Chris did a fine job. Thank you very much.
- Mike M.
Thanks so much. You guys are the best!
- Judy & Donald P.
I have always felt that I was treated fairly by everyone at Saddleback. Two people stand out as superior in their customer service - Ken and Kris. Call backs and appointments have always been timely. You have a great crew!
- Suzzane T.
Great costumer service.
- Soledad C.
Our technician did a great job and was personable and professional. Thank you!
- Michele P.
Great Service.
- Jimmy & Elizabeth S.
Its always a pleasure to have Saddleback Plumbing service our homes needs. Very professional, prompt and knowledgeable. Great Job to everyone! Merry Christmas!!
- Jerry E.
I think the plumber who did the work was Richard Melvin (?) he is exceptional, this kind of service is not to be expected in 2010. You delivered again. Thank you! As a ps I grew up with the Cronisters from Downey, California what at hoot if you a part of that family.
- Karen B.
I was very satisfied with Richard Melvin and hope he will service our plumbing needs in the future, although, I understand that you have a staff of plumbers and he may not be the one you send out next, but I might ask for him
- George N.
Dylan serviced our laundry sink and replaced the old sink. We have had Jerod out many times in the past but found that Dylan did equally good work and we are happy that we have two such qualified sources for any future servicing.
- Dennis & Linda N.
Very satisfied with service call
- Gary C.
Ken was incredibly efficient, professional, and informative.
- Steven B.
Richard had a tough challenge with our repair and did a great job. Thanks so much the Roth's
- Ron & Eileen R.
Great job !
- Gary S.
Very pleased with the technician who was quite personable and friendly and knew what he was doing.
- James R.
Jared is a great service technician.
- Mary & Stephen S.
Chris went the extra mile to the job done.
- Jay K.
Ken did a great job!
- Joan & Harold K.
The technician was very professional and answered all my questions and did a great job!
- Brian G.
thank you and thomas for his concerns and timely completion of work, the best plumber i have had next to chris the owners son... thanks again carl trapasso
- Carl T.
We have worked with Richard at our house & Thomas &our office (I don't have their last names). Both are wonderful. They are polite, knowledgeable, efficient and a pleasure to work with. I would recommend Saddleback Plumbing because of my experience with them both. The office staff also is so courteous & friendly always going the extra distance to get my questions answered. I'm a business owner myself & hope(& think) my employees are as good at representing my business as Richard and Thomas are.
- Pam G.
I love everything about you guys and would never use anyone else. Chris is also amazing and she was so nice and kind to us.
- Rosemary & Peter M.
Chris is very friendly and personable.
- Sandra S.
Bill was very nice when I called late one evening with a big problem and he had Dylan out the next day to fix it. Dylan did a great job with all of the repair work needed. He knew just what to do and kept everything clean and neat.
- Dianna P.
We are completely satisfied. Ken was very professional and friendly and took care of our problem quickly. We have eleven office in So OC and will call you again when the need arises.
- HR Block - Tricia C.
What a pleasure to have Chris in my home, his knowledge,friendly manner and complete command of the situation was a refreshing change from my past plumbing experiences. His attention to detail and looking out for my best interest is much appreciated Thank you Chris , Taylor and Saddleback for a big job done well.
- Jane M.
Please thank Bill Chronister for his help on resolving my problem with respect to the garage hose bib. I appreciated his consideration
We will be glad to call Saddleback Plumbing for work in the future- Richard S.
As always, excellent service.
- David T.
Your service guy was very helpful and creative in solving some problems that arose during his visit. Very nice guy and very professional.
- Francis D.
We thank you so much for having Chris take care of [our] water heater and pressure gauge assembly... the work done by Chris is super. Great chap, diligent and reliable.
- B&HA, Mission Viejo, CA
I just wanted do drop you and line and let you know how happy I am with the service I got again today with Ken Smith. We're repeat customers and with good reason. I had Ken replace all my shut off valves today and install two new facets. Last time he was here until almost eleven o'clock at night doing a water heater that just didn't want to cooperate. He kept at it, and that's what sold me on your company the first time. He wore shoe covers without asking, made a few good suggestions to me about some existing fixtures and really did a great job, and he left the home as if he wasn't even there. I've recommended your company without hesitation for awhile now, which is really hard to do with some companies--but I'll tell anybody without hesitation "call Saddleback Plumbing." Thanks to Ken and your company for all the help.
- K.F.
Chris Chronister just completed all my plumbing issues. He was very professional and a pleasure to work with. I will not use any other plumbing company from now on. He is a great representative for your company as well as a good plumber. I can’t remember his helper’s name but he was a pleasure to work with as well. Thanks again for you prompt service scheduling.
- Happy Customer Jeff!
Just wanted to let you know how pleased we are with the job your technician Ken did to fix our sluggish kitchen sink drain on Friday July 16th. It has been over 20 years since we first met you. It is good to know that your business has done well and grown over the years and that your service is still the best. We continue to refer you to our friends and neighbors. Thank you.
- D.Y. Laguna Niguel, CA
Please allow this letter to serve as a forum to voice our appreciation for the outstanding service ... we received from your company in connection with our gas installation at our home. ... He [your technician] took considerable time and effort to educate us about the ... options ... available ... and offered suggestions as to the suitability of various materials ... Thereafter, in an expeditious fashion, he professionally installed his recommended renovations ... not only are we satisfied with the materials acquired and installed, but we are also impressed by the diligence shown in completing the project ... We will certainly recommend your company to acquaintances ... and will certainly contact you with further work that needs to be performed.
- J.P.M. Trabuco Canyon, CA
When first contacting Saddleback Plumbing, Inc. I was impressed that I spoke directly with you [the president] and ... was overjoyed to learn that you would be able to send out a bonded plumber the very next day. ... The serviceman exceeded my expectations with his knowledge and ability to make a tough toilet installation go smoothly ... he [also] gave me information regarding a rebate, which is very much appreciated. ... I would not hesitate to use your plumbing company again or refer you to others because of the quality installations completed by Saddleback Plumbing, Inc.
- M.A. Mission Viejo, CA
Just wanted to tell you how satisfied we are with the expert service that we received from your service technician this past week. When we discovered the slab leak, we never thought it would be repaired in such a timely manner and so professionally. The technician was very pleasant and courteous to work with; we will definitely call you again and refer you to friends if the need arises. Thanks once again for making things so much easier to deal with.
- L. & J. M. Mission Viejo, CA
Just a quick note to let you know how happy I am with your company. I have had a few plumbing issues and Saddleback Plumbing, Inc. has never let me down. Every step of contact with your company has been positive... I am a customer service expert/advisor. It is a rare occasion when I come across true customer service. ... I will always be a customer and sing the praises of Saddleback Plumbing, Inc. and Jared [who went above and beyond the call]. Thanks for maintaining a locally owned company that serves our community with such professionalism and concern.
- M.A. Laguna Niguel, CA
We just wanted to take a moment to thank you for the excellent service your company provided to us. We (fortunately) have only had to call on you twice since we’ve lived here, but your fast friendly and efficient service has made the difference. We will refer you to anyone who will listen and we just wanted to let you know how highly we think of you.
- P. & T. D. Rancho Santa Margarita, CA
I just wanted to take a minute and compliment the work … [done by Dylan] at our home. We had a problem with an outdated valve in the master bath which did not work properly ... Another plumber had not been able to fix the problem but Dylan stuck with it and in several attempts to was to finally find the right part and install the valve correctly. He is a very good example of your company's motto of solving the problems the other plumbers cannot fix. Our thanks to him and your company for the fine work.
- F.N. Laguna Niguel, CA