As always helpful informative service technician and on time.
- David S.
Great service. We had a pipe leak in the wall and Saddleback came out on Saturday to fix it. Excellent experience much appreciated.
- Paul S.
Chris Chronister is an excellent technician....I've had his help at my home two different times and can't say enough about the quality of his work and knowledge of not only his product but also about what is best for my home.
- Barbara H.
Very positive. Extremely knowledgable, polite, and nice technician. Couldn't have asked for a better experience.
- Mary K.
I have always appreciatd Ken when he comes to my house. He's. Cean very nice guy. Makes things look easy. Which tells me he knows his trade very well. Having long arms help also.
- Tim V.
Ken was excellent, he is why we always call you.
- David S.
very pleased with your work and prompt response
- marion c.
Longtime plumbing customer, but this was our first experience with HVAC. Kim was terrific on the phone and Peter was an attentive and caring professional. Great experience.
- Tom T.
I have used Saddleback Plumbing for many years and every time I call I get quick friendly service. When the plumber comes to my home (or our rental) everything is fixed correctly the first time. The guys that have come to our home have always been very professional and fixed everything the first call. We are now doing a bathroom remodel and Scott has come and roughed the plumbing in and it's nice to know everything behind our new tile is done correctly. Thank You for great service!!
- Claudine B.
Peter was very helpful and informative!
- Travis W.
Fast and reliable service. Ken has done a great job fixing my water heater. Thank you!
- THONG N.
Very pleased with the help from Scott.
He was very pleasant and answered my questions. The leak from my ceiling stopped so I had him check my other toilet which was making a funny noise and he repaired that. I contacted the owner of the unit above me concerning the leak and he had his plumber check it out. Another plumbing company I used previously was very rude when they came out so I will continue to use Saddleback Plumbing for any plumbing problems I have.- Debbie P.
YOU continue to do great work in a timely manner.
- Hugh S.
Scott was very good, personable and did a great job.
- Virginia C.
Jared was fantastic. Great Diagnosis of problem, plan for the correction and execution of the plan. Couldn't be happier.
- George P.
Nick's service was excellent.
- June B.
Quick and effective solution to a problem leak in the attic. It was easy and great response.
- Jerry S.
I had an emergency when my water heater went out on a Friday afternoon. I have never used your company before and took a chance. They replaced my tank quickly and handled it all while we weren't even home. I came home to a new replacement tank with not one drop of mess all over the place. Chris did a perfect job. Further help needed from need was handled with the same speed and accuracy. Also, Diane who helped me through the whole process was very efficient and made my urgent matter her urgent matter. I will be a customer going forward. Thanks again
- Barbara H.
Service was fast and excellent!
- Kathy L.
Control board replaced on FAU by tech Peter. Very pleased with Peter's work/professionalism.
- Jason R.
Ken is excellent. Always does a great job, conscientious, clean and courteous. He's our guy!
- Dave L.
Ken is always Great. We ask for him every time.
- Rae Lynn W.
Saddleback installed a water heater at a competitive price and were able to have it installed the same day I called. Their price was significantly better than another OC company for a comparable heater. Installer was friendly, professional, and knowledgable.
- Carolyn H.
Service tech very knowledgeable and skilled.
- ARTHUR V.
Excellent service!
- Victoria P.
Timely, thorough, and complete!
- Chris B.
The technician was very courteous and thorough. He seemed to know exactly what to do to find the problem and replace the pipe. He was very neat and left no mess.
- marion c.
Responsive and knowledgeable.
- Bill M.
Rep was great. Good personality and great work. He put anti-scald valves on my showers. I want only him to work on my house.- Robert H.
Tarek was extremely professional, polite and effecient. He was very concerned about cleaning up and replacing the furniture and decor that had to be moved to perform the service. Highly appreciated and I would recommend him and Saddleback Plumbing.
- Karen M.
Fabulous service! Have already told all my friends to use you!
- Lisa B.
Best plumbing service I have ever used. I have been using this company for over 3 years, and every technician they send has been great. Excellent. Thanks, John
- John G.
I enjoyed dealing with Scott. He is knowledgeable, polite, and honest. He communicated with me a few time by phone so I always knew what was going on with the schedule and the job. You can send him to my house next time I need work done.
- Robert H.
Arrived on time; found the slab leak; capped off the cold line for a temporary fix. Advised me of my options.
- patricia c.
It's always great when we work with Ken.
- Irr G.
Angie was very knowledgeable and took care of our problem
- Nancy C.
Chris was excellent, friendly and meticulous.
- Noel M.
Your tech was thorough, neat and efficient.
- Linda L.
We have had really frustrating problems with our water heaters over the years. For the first time after my consultation with Jared, I felt that someone had a plan that really addressed our problem. I am enormously grateful that he did the job for us as well and did a spectacular job, to the highest standards. Neat and clean as well. I can tell how satisfied I am, since everyone I talk to is hearing how they need tank less water heaters from Saddleback and Jared. Thanks.
- George P.
Excellent Service and great customer service
- Paul W.
Always professional, clean and on time
- Thomas S.
Scott came over and put in a new shower manifold and outstanding. Later I asked for him to do the plumbing for the new sink cabinet. He changed the hot and cold lines, plus the drain for the cabinet. Everything was "right-on" and everything worked out fine. Couldn't be better. Easy to talk to, was clean doing his job and explained everything to the "T". If I need any more work done, he is the one I'll ask for.....great job..
- Gary B.
We were extremely satisfied with Agustin's work. He was able to detect our water leak quickly and make the repairs needed in a very satisfactory manner. He was very good about explaining everything that needed to be done. We would definitely recommend and use Saddleback Plumbing again.
- Bob H.
Service man very nice & very efficient .
- Barbara M.
It was very good
- James C.
I called Saddleback to service my Mother's home that is now in our family Trust to replace a faucet and then make a second trip to check the tub drain. We now have a tenant in the property that needed these issues addressed.
Scott Pierce came out to the house. He was on time and efficient.
He also did a follow-up call. I give Saddleback a 5 star for their customer service and follow-up.- Jacqueline M.
Ken Smith came to our house to fix a broken fire pit. He was courteous, professional and knowledgeable. I would highly recommend Ken Smith and Saddleback Plumbing.
- Chris B.
Technician was very honest and professional.
- Liz P.
Excellent service
- sue f.
another professional job by Saddleback; James was courteous and knowledgeable
- Robert K.
Chris did great work. We're very happy with the results.
- NEwport P.
Customer service representative was helpful and informed. Technician arrived on time and performed work in a timely manner leaving the area clean and tidy.
- cynthia b.
Ken Smith, plumber extraordinaire, did not disappoint when he expertly installed our new whole house water system. Although we were most pleased with our previous whole house water system results, the hassles and costs of getting maintenance service from the previous company was not worth the money and frustration. Ken is definitely skilled, takes pride in his work, and readily explains what he is doing and why. We could not be more pleased with the service Saddleback Plumbing provides. Your Membership Value Plan has paid for itself many times over. Thank you!!!
- Barbara L.
On time; appropriate attired; courteous; skilled professional
- David N.
Jared was great!! Fixed everything and explained it also
- Maureen M.
Scott saved the day! My husband was out of town when the the sewer main backed up. We had had problems with tree roots before but my husband had always been there to fix it. Well it was rainy and on a Saturday evening and Scott couldn't have been nicer. He was able to open the access cap in the garage that had been un-openable since we moved in 30 years ago. It was a laborious job but Scott did it skillfully and was considerate of the surrounding area. I was so happy to have things 'flowing' again! I knew before he came that there would be an overtime charge and I happily paid it. Scott was great at explaining things and did a fantastic job!
- CORDIE G.
Our tech was very knowledgeable, helpful and pleasant. We appreciated the water heater was delivered to him instead of him having to go and get it, which saved a lot of time.
- sandra l.
Very professional and thorough
- tom w.
You are the best!
- Elizabeth S.
Ken is simply the best. We wouldn't even consider having any other person tackle our plumbing problems. You have found a "star!"
- Irv G.
Once again, the service tech exceeded our expectations. ( our usual service tech couldn't make the scheduled time due to unforeseen problems at an earlier appointment so we were concerned about the substitution.)
- Michael S.
Service was excellent. Prompt, personable, helpful!!
- christy n.
Service was easy to schedule and the work was completed as expected.
- Steve S.
The service was quick, on time, and reliable.
- Darlene P.
Completely satisfied
- Jerry C.
We called out Saddleback for a repeat problem no one else could fix. The team found the problem and fixed it with ease. They werepleasant and wonderful to work with. We now have a local go-to plumbing company for our future needs!
- Liz W.
The Service Technician was extremely professional and respectful.
- Michele M.
Our water heater tech arrived on time and completed the install in a timely manner. Unfortunately, we have apparently an odd placement for the heater. I took a few photos and called Jared and shared with him. His response was to immediately schedule another appt to REINSTALL the water heater to fit better. There was no hesitation whatsoever and the second install made us extremely happy! I think they are a bit expensive, but their personal service and willingness to fix what we thought wasn't quite right is priceless!
- Stephanie W.
The service was prompt and courteous
The plumber was very nice.- Lona Z.
Tarek is great!
- Samuel C.
Terek did a great job on the follow up service call to our re-pipe job!!
- DOUGLAS H.
I signed up for a discounted furnace cleaning. The technician came on time, explained everything he did. And while he was here, he replaced a programmable thermostat that I was having trouble with.
- Mary D.
Very professional, very thorough, very pleasant. Will recommend.
- Tim W.
Excellent
- Amy F.
VERY GOOD
- Thomas B.
Excellent. Scott was the best.
- Jean C.
We have used Saddleback for our house for years! Always try to do things right way and stand behind their work
- Hal B.
Tarek is great!
- Samuel C.
We have been doing business with Saddleback Plumbing since 1990 for a reason. You do good work at fair prices. We highly recommend you.
- Tom R.
This is the second survey I've completed, but will do it again since Kenny M. and Diane were great! We got excellent service and won't hesitate to use Saddleback Plumbing again!
- Pat & Ray F.
Technicians were on time and got the job done quickly
- Robin C.
Saddleback Plumbing did a super job rerouting my plumbing when I had a slab leak. They are very professional and all of the people that I have dealt with were extremely nice. I would recommend this company to anyone.
- Herbert A.
Very professional and knowledgable.
- Ronnie B.
Awesome job!
- Kaaren H.
Jared, Robert and the entire crew from Saddleback Plumbing were professional, courteous, and completed our home re-piping project on time and with minimal disruption of our home and living conditions given the circumstances. I would recommend your company and your services to my family and friends without reservation.
- Giotto D.
Robert and Vince under Jared's supervision did a great job on the re-pipe of our house. Neat, clean and careful! Robert deserves special recognition for his careful routing of the PEX to limit the interior wall and ceiling damage.
- Douglas H.
Ken was knowledgeable, trustworthy, and efficient -- a professional as always -- free annual MVP inspection was conducted and he gave us the estimate for a whole house water system that we requested -- and he will return to install that in a couple months! :)
- Barbara L.
Fabulous Service. Scott our plumber was awesome to say the least. Did what he said he would do and I am truly satisfied with the final product. Thanks, Scott!
- Bonnie S.
My only complaint was not being able to get a "that day" appt. Your phone and service people were just great. I'm glad I found you. I hope I WON't need your services very often, but when I do, I won't hesitate to call. Great job!
- Carol R.
Very professional-- did a great job of installing a new kitchen faucet.
- JOHN K.
The technician was helpful, and honest!
- Greg L.
The Technician was early and did the job with skill. Great job.
- Andrew G.
I want to thank you profusely for sending out that expert to make sure the new heater was working properly. It gave the tenant peace of mind and myself as well. Lynn
- Lynn S.
I had excellent and prompt service
- Kathryn C.
I was very happy with Chris. He did not try to oversell me and fixed my problem. Thanks.
- Bonnie B.
Great
- Tom W.
I really appreciate the help I get from Saddleback Plumbing. The customer service rep took the time to calm me down. The service technician explained how to change the filter, and also let me know about some problems the furnace might have down the road.
- Tabitha H.
Chris, their technician saved us from making a needless repair when we thought water pressure variation was the result of a faulty regulator.
- AL L.
As always, your work was fast, clean and the cost reasonable.
- Katherine n.
We were very impressed with Chris Chronister.
- Smith S.
Saddleback Plumbing is the just the best...they are the most professional, from the initial call, inspection and installation. What I love the most is the commitment to excellence that all of the employees have at Saddleback! They really take "ownership" in what they do and care about total satisfaction. JD
- Jerry D.
It was fast.
- Sen L.
Well--you guys are always the best but especially now. Cameron and John are working their bums off re-piping my house and are doing a FAB-ulous job. I also have to throw Kenny McBride in too because he has always been someone I really feel comfortable working with. Cheers, Louise Mac
- Louise M.
the technican was friendly and efficient, and saved our christmas eve party. thanks!
- joseph s.
Scott was great !!!
- john g.
We were able to get repairman out on same day as request & he was very good & very neat. We were very happy about your service
- Barbara M.
All went very well.
- john m.
I had a problem with my toilet making running noises and a dripping shower head. Scott came and fixed both, gave great and comprehensive explanations as to what the problem was and quoted the price to fix it before he started the work. He was extremely knowledgable, polite and courteous and I felt like I could trust him. He found a problem with the water regulator valve on my house that was causing these plumbing problems and fixed everything very quickly. Scott provided excellent customer service!
- Hitta M.
Great job!
- John M.
Excellent service and very knowlegable tech.
- William G.
Excellent service. Very professional
- Gene B.
I thought everything was wonderful until I discovered leftover parts and a box in my attic which had not been removed following the installation of the furnace!
- Barbara P.
No complaints. As before, everything works.
- Charles T.
Great service. We appreciated the emphasis on quality and doing the job right.
- Brooks B.
Our technician was prompt and diagnosed the problem quickly
- Joan W.
We have had SB Plumbing come out twice for plumbing service in a condo we are currently leasing in Aliso Viejo. We have been pleased with the service we have received-everyone I have been in contact with has been very nice and always accommodating with regards to our service requests.
- Bonnie H.
Outstanding
- Mike O.
We've used you guys for years and really like your service.
- chridtopher s.
Called you. Came over. Solved problem.
- Barron R.
I have used Saddleback Plumbing since 1992, and have been most satisfied with the service. Recently, I had multiple leaks that required detection and a remedy. the technicians seemed to be confused, but once Ken Smith came out to troubleshoot, things settled down. I will request Ken for all further services.
- Marc L.
The men (especially Brian) did an excellent job of installing the furnace. Because of a "code" problem they had to take out the first furnace and install a different one, which is quite satisfactory. Jeff came down and finished the work of putting in the "flashing", gave me a thermostat and I found him very pleasant. All in all, I am very satisfied, and also want to thank Peter for g etting it all started.
- Hilda L.
Great experience with Augie. He is so nice.
- Jane M.
Timely, efficient and effective - I can't imagine how it would have gone better short of not having to call at all!
- Chris B.
It was a great experience
- Dee K.
Saddleback Plumbing saved me $6,000 !! Another heating plumbing business told me that I needed a new furnace. Peter did a thorough investigation and determined my furnace could be fixed with a new part. I'm warm and not poor !!!
- Pam L.
Ken did a super job finding a very difficult leak. I won't use anyone other than Saddleback Plumbing....ever! Thank you.
- michael w.
Really like Scott our service technician.
- Garreth S.
It took 3 visits and a partial refund but, Saddleback plumbing MADE IT RIGHT ! In business and in life, perseverance is vital and you saw the project through until we were satisfied, thank you. Merry Christmas Tom LaBruna
- Thomas L.
Excellent service! Prompt & courteous!
- Lynn J.
Had exterior drain opened up. Did great job & tested it thoroughly at end by blocking the drain with a towel and then letting it all go again getting more stuff each time.
- George E.
Peter, my service specialist, was professional as well as on time, efficient, and informative. I will definitely use Saddleback again and recommend to friends.
- Arlene W.
Ken is very knowledgeable. He explains everything thoroughly and always gives me options.
- Mistee R.
Scott fixed the problem I had in a very professional manner and as quickly as was possible. He is an outstanding individual.
- jane g.
Fixed leaking drain pipe
- Rob C.
We had Richard come in and analyze our leaking shower head. A fix looked unlikely, so we decided to let it go until later in the year when the entire bath will be remodeled and we'll replace the entire control.
- Thomas C.
Tarek was our technician. He was very knowledgeable and was able to help with all our problems.
- Kim C.
The technician was friendly and knowledgeable.
- Robert H.
Very helpful phone staff. On time honest plumber fixed everything quickly left home tidy!
- Debra G.
I was very pleased
- catherine r.
Prompt and courteous service. Tech was able to find the problem quickly.
- DOUG M.
The Techician arrived on time, found the problem and then told me what he found. He took care of everything and was very nice to deal with.
- Geri J.
Augustin was pleasant and efficient. He explained all procedures; he left everything clean; he seems to really enjoy what he does and working for Saddleback Plumbing
- Dinah S.
Excellent
- Robert K.
great
- JOEL N.
Great!
- Lois S.
All entirely satisfactory. Please do not allow Jeff to retire!
- Sarah L.
I am always satisfied with tarek's work. Thank you
- emil B.
Everyone has been extremely helpful and courteous. The technicians have been knowledgeable and efficient. I couldn't have asked for a better experience
- Barbara P.
I was very happy with Augie N.
- Erik H.
Great service, good work, and on time. Trustworthy and always makes sure I am getting any available discounts on my service.
- Nancy W.
Good technical know-how, courteous staff, efficient service.
- Jeff M.
Very good experience. Service was timely and solved the problem.
- eileen r.
Very nice gentleman! He had to come twice with more tools and even helped me pick better faucet!
- Debra G.
Plumber came the same day that we we called for service. Rich was on time, curteous and knowledgable.
Rich had a replacement tank on his truck. Replaced the tank and toilet was working correctly when he left.
We are happy and use Saddleback Plumbing for all of our plumbing needs.- Gene W.
Service was provided in a timely manner. Service Technician was polite, thorough, and did a good job explaining things and cleaning up.
- Debbie G.
Great service tech
- Donna S.
Rich is great - thorough, clean and very pleasant. Techs like him make the plumbing bill much easier to take.
- Kathleen C.
Had a furnace installed both the installer, Brian and Pete the initial contact were professional and helpful.
- Ann S.
Richard Martin is outstanding. He is friendly, courteous, polite and very knowledgeable.
- Frank D.
He did a great job, left everything neat and tidy. Both technicians were knowledgable and professional. They arrived on time and finished pretty fast
- Cathy M.
Scott was an awesome technician! He spent 3 days at my house and was always professional, courteous and went out of his way to let me know what was going on! He went above and beyond trying to fix my whacky pipes! I wish him and his wife all the best on their new baby! Hopefully she has made her appearance...
- Kari R.
YOUR SERVICE MAN DOES A GREAT JOB FOR US.
HE LETS US KNOW WHAT HE WILL BE DOING NEXT ON SERVICE CALL.- RICHARD B.
Arrived on time and solved the problem.
- Mary C.
Experience was very good. The Tech was very friendly and accommodating.
- Bruce T.
Chris was great! He is very professional, knowledgable and efficient.
- Gil T.
I noticed a leak into my garage late at night, and your technician was at my house first thing the next morning. He isolated the leak immediately, and the problem was solved within a couple of hours. Thanks so much!
- Sherry Z.
Tarek was timely coming to repair my broken washer drain and completed it very quickly.
I've been using Saddleback for my plumbing repairs for close to 15 years. I've never been dissatified.
I just recently had to replace my HVAC and again Saddleback did a prompt and outstanding job there too.- Doug A.
Have been very satisfied with your service. Your technicians are easy to work with and answered my many questions. Thank you!
- Ellen S.
excellent
- Robert K.
Chis C the service provider was outstanding
- Shirley B.
I was very pleased with the work that Saddleback Plumbing did when I had an leak in the slab of my home. Ken was very knowledgeable about the job and kept things neat & orderly. The job was completed timely and I would recommend Saddleback Plumbing and will use them again.
- Linda K.
Saddleback Plumbing always does a great job, shows up on time, is careful with their customer's homes, are knowledgeable,and extremely competent. Chris in particular is exceptional! Thank you Chris!
- Peggy H.
Plumber was a little chatty but efficient and affordable. Thanks!
- Jennifer V.
Richard Melvin is extremely professional and dedicated. His expertise is valued and we greatly appreciate his service.
- Roger D.
The installation of my new heating and air conditioning system on 17 October 2013 was done in a professional and timely manner. James V. and Bryan K. did an outstanding job. I was impressed by their skills. They were courteous and responsive. I have used Saddleback Plumbing in the past and will continue to do so in the future. Thanks for a job well done.
- William M.
Great job. James V. is very knowledgeable and honest gentleman. Highly appreciated and valued. Thanks.
- Hyra F.
I had a service tech out recently to fix some plumbing issues with our master bathroom and he did a wonderful job. Saddleback is my primary source for plumbing issues and I may use you for heating and air conditioning as well.
- Robert M.
HAD LEAKING FAUCETS REPAIRED IN MY RENTAL PROPERTY IN LADERA RANCH, CA.
- JOHN K.
I had Saddleback Plumbing come to my house to give me a bid for a tankless water heater installation.
- Ryan W.
Bryan was very knowledge and helpful and his service was excellent. I appreciated the time he took to explain things to me.
- Lisa R.
Good experience, as always
- Beate K.
Superb, outstanding service!
- Jason A.
I love you guys! You're quick to come help me and all the guys I have had coming to do work have been great.
- Laura L.
Overall superb experience! They called to say they could arrive earlier than scheduled...which was great. Work was done competently and timely. All questions were answered. Thank you!
- Ginny M.
This is the third time we have used Saddleback Plumbing. I have always found their customer service outstanding. They are on time, their price is fair and their work is great. They clean up after their work and explain everything in an easy to understand manner. Thanks
- David M.
I was impressed with the courtesy, attentiveness and informative ability of Scott Pierce. It was a pleasure to have him service my plumbing needs.
- Carolyn R.
Very good!
- Heather R.
We have a complicated situation w/ 3 zoned tankless water heaters. Tarek did a better job reprogramming them than the guy who installed them did. Many thanks.
- Virginia B.
Thank you for always being available for my clients and for treating them right.
Sandy Spencer
ReMax Real Estate Grp
RSM- Sandy S.
Professional, courteous, a very positive experience
- Robert K.
Your Techs were very thorough and able to resolve the issue with minimal downtime. I would highly recommend your services to anyone..., and will.
- Phil P.
Good service, on time and great job
- Nancy W.
Great service with fair and reasonable pricing. I will definitely call Saddleback Plumbing for any future plumbing needs and will recommend you to my friends.
- Carla T.
very satisfied
- Thomas B.
Another excellent experience with Saddleback. The person I first spoke with was helpful, cheerful, and friendly. The technician walked in and said he thought he already knew what was wrong. He was very competent, and I hope we are lucky to have him back again in the future. Because of this experience, Saddleback is now my heating/AC repair/maintenance provider.
- Tabitha (for Bernice) H.
I was lied to by another plumbing company and they would have charged me twice as much as Saddleback for the same job. The technician, Augie (I think), was honest and explained the repair clearly to me. Thank you.
- Sue C.
Prompt efficient knowledgable service. Technitian was very helpful
- William M.
Repeatedly I am very satisfied with your services
- Emil B.
Always impressed with Saddleback Plumbing.
- Sandra S.
It was great! Fast, efficient, affordable.
- Bonnie B.
Jeff Tingley has been fabulous. We couldn't be more satisfied with his knowledge and professionalism. The response time for fixing our air conditioning during this heat wave was greatly appreciated.
- Roger D.
Very satisfied, will use again.
- Bruce M.
The technician Ken was on time and finished the repair quickly.
- Jerry M.
Excellent experience on this repair. Was able to get a service technician to respond within a few hours of my call. He did a thorough job diagnosing the problem with the A/C and repairing it.
- Ron B.
Ken was wonderful.
- Donna W.
Excellent service as always
- Louise M.
EVERYTHING WENT SMOOTHLY. ARRIVED ON TIME, FIXED THE PROBLEM AT A FAIR PRICE. I WILL DEFINITELY CALL YOU GUYS AGAIN.
- KEITH W.
Ken always does a great job for us. He thoroughly explains the options and helps come up with the right solution.
- Mistee R.
The repair was efficient and effective. Leak was found & sealed off. Repair was completed the following day.
Workers were clean, very courtious, and worked without interruptions.- Robert l.
Had new faucets installed in bathroom.
- Emma K.
Outstanding service! My emergency request for a water heater replacement was responded to promptly with the technician showing up within 2 hours of my call. He did a thorough job installing the new heater and making sure that all plumbing in the house was working properly before he left.
- Ron B.
James was courteous and we ALWAYS love the honesty from your company! That's what keeps us coming back and referring you. We were able to replace the drywall and the water heater part on our own. Saving money like that is invaluable right now. Thank you Saddleback Plumbing!
- Jolene Z.
Nice job.
- Susan G.
Ken Smith did a great job fixing our plumbling problem.
- Heather M.
Quick response, good service, problem solved.
- Randy B.
They came when promised--the same day.
- Bud K.
The technician arrived on time and fixed my plumbing problem.
- Mary C.
I am a very happy customer. Thank you.
- Peaches C.
Even though my repair wasn't fixed right on the first day, Saddleback sent someone out right away to fix it correctly. I wouldn't use another plumber!
- Felicia O.
This was our third water leak of the year- two slab leaks. In each case, Saddleback provided quick and accurate response and diagnosis of the problem. Repairs were completed and water service restored quickly and with minimal disruption to our family.
- howard k.
Saddleback plumbing is awesome. We don't even think about calling anyone else.
- Aaron M.
Good
- Thomas B.
Technician came with proper repair kits for Toto toilets; knowledgeable, courteous, and completed tasks timely. Excellent service.
- PATRICK K.
Saddleback Plumbing has taken excellent care of us. They are responsive, listen and take care of our needs in a quick and reasonable time :) They are A+ with us :)
- Loriann T.
Chris and crew were very knowledgeable and explained the process in detail. Clean, throughout and very professional.
- Nicole A.
Very good.
- Anthony D.
Excellent
- Mike L.
It was very nice working with your representatives . It took a while to get things moving but once they started all was good. Everyone was efficient and got the job done.
- Bunky M.
Great as usual. So glad I joined your Membership value plan
- susan g.
Great job!,
- Ann F.
Great service
- Chris C.
I appreciated the service performed.
- Jeffrey H.
Service technicians arrived on time. Worked hard. Cleaned up very well. Were courteous and answered any questions. Great job.
- George L.
The best service men in Town!!! Excellent work and resonable priced. I cannot go anywhere else! They are the best!!!!
- Loriann T.
Chris is terrific!
- Danna C.
The technician was knowledgeable and fixed the problem and the customer service representative was able to meet our needs.
- Karen J.
Excellent.
- Josh M.
After having a flood 1 yr. 8mo. ago, I had to call after hours.Spoke with Maria who dispatched Dylan within the hour. He was great, professional and explained what he was doing to replace the pipe that caused the pin hole leak. Also called Jarvis Restoration since he recommended them. We hadn't used them but Dylan explained Saddleback Plumbing recommended Jarvis. So far we are satisfied with Jarvis and hope to use them again if the end result is postitive.
- Ray and Pat F.
Plumber came on time, completed repair, cleaned up and explained the repair. He was courteous and helpful. Overall excellent experience.
- Mark P.
Fast and very polite.
- Bob R.
Honest and professional.
- Emil B.
I needed a same day service and called 2 companies prior to Saddleback Plumbing. They were unprofessional when even picking the phone up. Saddleback Plumbing was able to accommodate a same day visit and the technician came at the quoted time, was courteous, and professional. The problem was fixed immediately with also a plan to monitor for further future issues.
- Brenda O.
Ken was absolutely outstanding to work with. He was extremely professional and represents the company very well. Work was done quickly and was to code and passed inspection the first time.
- Brad R.
Very nice gentleman. Came early was helpful returned everything to its place
- Debra G.
Excellent.
- Barbara B.
As expected .... No problems or issues .... Well done at all levels.
- Samuel T.
Everything was great !
- Jeff M.
Jared was a great help. He was very diagnostic in his approach to my problem of noises in the wall from the water heater vent.
- Sue D.
Dylan came out to help with my water softener which stopped working. He was very helpful and responsive, and managed to get the softener to soften our water again. Thank you!
- Jacki B.
Technician was extremely polite and thorough. I am very pleased with the service I receive from Saddleback Plumbing.
- Cathy D.
So far just an evaluation of my slab leak and a quote for re-piping the house. We selected Saddleback for the job which will start next week.
- Daniel S.
Richard was outstanding in detecting a leak that had been a mystery to myself and others who attempted to resolve it. Including Saddleback personnel.
- Tom R.
Ken S. is the best. A very valuable employee!
- Drew Ferraro F.
As before. Very polite, job well done and well informed us with options.
- Sandra R.
We recently moved from Coto de Caza and we are glad that Saddleback Plumbing also services Newport Beach.
- Martha M.
Ken is great...
- Renee G.
Every thing went well and arrived when he said he would.
- Jerry M.
Very good!
- Jonathan S.
Prompt, professional service. Very satisfied. A small problem with the billing, was charged twice. Prompt resolution after talking with customer service rep.
- David W.
It was EXCELLENT!! Technician came right on time was very clean. Technician brought everything I needed to do the update (which I greatly appreciate -who has time to go shopping?).
- Paulette A.
The service tech was excellent, wore shoe covers, on time and did an excellent job.
- Paul W.
Scott is a great guy and service provider!
- Denise H.
The rep you sent out was at my home previously. I was glad to see him. He is friendly, knows his stuff, and always figures out the best solution for me.
- Robert H.
I HAVE REC0MMENDED SADDLEBACK TO FAMILY AND FRIENDS.....
- william b.
Friendly technician/plumber. Informative, helpful, was neat in his work.
- Louise R.
Always pleased with your promptness and helpfulness! Ken has always been so knowledgeable and gets the job done to our satisfaction! Thank you for being there for us!
- Bob C.
Hi, The service was excellent and the rates were reasonable. The technician Jeff was excellent. We will need a new condensor R-22 soon and will only call Saddleback . We would like Jeff to install unit when comes time.
Thank you for your company's integrity .- George C.
Always happy with the service from you guys and seemingly fair prices.
- Brent S.
Chris did a great job. He was on time and was very professional.
- James R.
Excellent. Plumber, Dylan did a great job of analyzing the problem source and also separately installing a garbage disposal. Two separate issues to address. Will be using you guys for another job at a different property soon.
- Greg G.
Excellent as usual.
- Karen H.
Jared is always courteous, very knowledgeable and does the job perfectly. When I call Saddleback Plumming I can completely rely on a great job.
- Monika S.
Dylan Grueter serviced our toilet and did a wonderful job. He was also very polite and well mannered, cleaned up after job was done. We are very pleased! thank you again for good service.
- Robyn S.
Great customer service.
- Ronald F.
You guys have been great.
- Michael C.
Excellent experience. I would highly recommend Saddleback- Mike S.
Excellent
- Roger D.
As always, GREAT.
- Dianna W.
Great!
- Rusty R.
Chris was very informative and helpful explaining all aspects of our plumbing problems. Chris didn't try to oversell his services but explained the consequences of omitting certain components which could have been problematic in the future if we didn't address them now. Great experience. I do refer your company to my client's when they need a plumber! Thank you.
- Kelly R.
Excellent, the technician was professional, courteous, and on time.
- Robert K.
Excellent. Tarek is a wonderful ambassador for the company. Very professional and kind. Will definitely request him the next time I need service. Thank you!
- Barbara C.
The guys who came out to help us were organized and quick and efficient. I appreciate the fact that they got right to work fixing our problems
- casey n.
The technician (Dylan) showed up on time, took his time to do the job correctly and actually did an extra job while he was in our home. He was informative and extremely courteous. All of Bill's technicians are extremely courteous. I was extremely satisfied with the work done.
- Ron W.
On time and great results.
- John S.
I feel completely secure and satisfied each and every time Saddleback Plumbing has been to our home.
- Debbie G.
Great!! On time, efficient - excellent experience!!!
- Rosanne W.
Service was efficient.
- Julie C.
Prompt service and the Technician was knowledgable.
- Nancy C.
Was very impressed - plumbing issues and all specific work was clearly explained along with pricing. Knew exactly what was going on during the entire job. James did an awesome job. Have already recommended to others.
- Lorraine M.
Saddleback Plumbing has been a consistently professional, reliable, helpful and all around awesome to deal with.
- Laura L.
I always use Saddleback Plumbing precisely because I am very satisfied with the service and my technician. I don't even consider using any other plumbing company.
- Barbara M.
Service was fast!
- Bob R.
EXCELLENT! A company we trust! The service is top-notch, communication is clear & simple. The work is impeccable. And no "up-selling" here!! We would not consider another company. The whole crew is fantastic but special shout-outs to...Richard and Jeff, they are A+!!
- Mr. and Mrs. T.
Great work at a fair price. Very pleasant people.
- Bob H.
Chris did an excellent job as usual.
- Bret G.
Good experience. Very pleased with the service.
- Barbara L.
Had a slab leak in the garage. Ken was able to diagnose quickly. Unfortunately, he couldn't start reroute right away, had to wait an extra couple days. But he did a good job and things are back to normal.
- Doug A.
Very pleased.
- Bruce M.
We have used SP several times over the years. We are very pleased with the plumbers and the work they do and the price. We have recommended SP to others.
- John R.
Great!
- Jeff P.
Good job - well done!
- Tammy J.
Our 2 year-old GE water heater broke down on a Saturday, of course. GE arranged for the part to be shipped, but we would have to wait until Tuesday. It came in early that morning, but 2 or 3 other outfits quoted days before they could come out. You guys quoted "by 1P" and showed up at 12:50! 30 minutes later, it was back on line. Your payment system uses current technology, which impressed me, too. The tech was perfect in all aspects. I will definitely refer others to you.
- Stephen N.
Kenny did a great job finding our leaking Hot Water Line.
- Julie C.
Very satisfied.
- Bruce M.
On time arrival; courteous; efficient and job done quickly. Seemed a bit expensive--labor vs part.
- John M.
We love Ken. Very polite, on time, and does a great job. We are very pleased with the service, but not please about the price.
- Cathy R.
Great experiance overall. Richard and Dylon were vey professional and di a great job.
- Mike E.
Always completely satisfied with Saddleback Plumbing! I have complete trust in their skill and integrity.
- Pam G.
Excellent, as usual.
- Susan G.
I was able to get an appointment quickly and the service was on time and friendly.
- Linda E.
Prompt, punctual, thorough, fixed. Professional, knowledgeable, friendly, good.
- Li Mei Y.
Dominique LeJune made a service call to inspect our heat and a/c. He found a problem with a fitting, discussed it with me and promptly fixed it. He gave very excellent service and made the repair quickly.
- Lorraine L.
Perfect. No issues. The plumber was prompt, neat and professional.
- Angie C.
Scott was very professional, proficient and personable. He explained what needed to be completed very clearly.
- Claire R.
Great as usual.
- Susan G.
Technicians very professional and helpful.
- Dolores D.
The technician arrived on time and was very efficient.
- Sarah M.
Your Technicians were very knowledgeable about their job and a pleasure to have in our home.
- Larry G.
Dylan is super!!
- Charlotte N.
Kenny M.came to my house and was very pleasent. Kenny knew right away how to solve my plumbing problem and the cost. He did an excellent job, and the reason I ask for him for another problem.
- Chuck O.
Excellent / very professional / represents your firm to the highest level.
- Ronald D.
Fantastic job as usual.
- Nancy W.
Our Service Technician first gave us an estimate and made excellent suggestions on our situation and how to resolve the problem. He has excellent customer service skills and a very good person. He did a fantastic job on replacing our toilet and setting it and then setting another one. His work represents is very high quality.
- Marcy R.
Chris was wonderful.
- Susan G.
Always easy and uncomplicated. Highly professional.
- Greg G.
Chris Chronister is the very best.
- Lillian & John L.
Excellent, on time, effective.
- Michael L.
Kenny was very professional and thorough, as he searched for the hot water line leak in our bathroom. He made sure that we were not without hot water for more than 24 hours.
Thanks!- Julie C.
Have been Saddleback customer for years. Pleased with overall service
- Hal B.
Excellent service and repairs. Very conscientious and professional.
- Jerry M.
We had Ken and as always, he's great! He's very thorough, explained everything and even saved us a bunch of money!
- Jeff G.
Response time is usually very quick, cost are fair and technicians have always been knowledgeable. Overall service is dependable. I would recommend your service to others because I know I"m paying for the knowledge and expertise your company has consistently provided over the last 5-6 years.
- Irma G.
We had your worker come for one toilet that was leaking, and had him look at another loose one, which he was able to fix as well as a problem with one bathroom sink stopper.
- Bud K.
Dylan provided excellent problem and solution identification, followed up by quick and accurate execution of repair.
- Howard K.
The service tech. was great, cleaned out my toilet and now it works great.
- Dianna W.
We called and explained our washer drain problem. Chris had a look and tried to clear the drain with his smallest snake. The end of the snake was too rigid to pass through the drian trap, so he could not get it cleared. He gave us a quote to cut into the drywall and replace the old iron trap. Another plumber with a smaller snake-head was able to clear the trap. This is the second time Chris has been to our home. Thank you.
- Tom C.
Great Job
- Craig O.
Very prompt and professional.
- Dale S.
James was awesome! He went above and beyond. The swamp under my house didn't slow him down a bit! He called in a restoration company to pump it out but attended to the broken pipe before they were done. The restoration co. kinda dropped the ball and didn't put fans up after they finished pumping for 24 hours but he went under the house anyway and did repair so I wouldn't have to do without water for another day! He was polite and friendly, clean and professional. He knew what he was doing and want straight to work. James is my hero!
- Louise W.
As always the service call was handled with the professionalism I have come to expect from Saddleback Plumbing.
- Victoria L.
I am particularly happy with Jared. He takes the time necessary to explain the issue and best solutions. He is very knowledgeable, and returns my calls promptly.
- Heidi H.
Everything went well. The technician needed to return to follow up on one thing, but his demeanor & professionalism were excellent.
- Kathy B.
Ken was great!! Advised me on needed work and price was very fair! I will use Saddleback plumbing again in the future.
- Jeanie W.
Chris is the best ever!!!
Fantastic work!!- Rosemary M.
Very good/informative.
- Loren T.
Overall very happy with my service. Did request invoice be e-mailed to me still have not received invoice.
- Lisa R.
The service technician was very nice and did a great job.
- Julie R.
So pleased that Saddleback Plumbing has partnered with us to make sure our home's plumbing stays in tip top shape with the free annual inspection! Ken is the greatest -- knowledgeable, polite, and honest!
- Barbara L.
The best experience ever!!
- Rosemary M.
All of our experiences have been very, very positive. We typically request a specific person and our first experience with Ken Smith (we used Pangrazio previously) was excellent. He was pleasant, very knowledgable, and will be our choice going forward. He's a keeper!!!
- Thomas S.
Ken Smith is wonderful. He always does a fantastic job.
- Michelle R.
Great service from Richard.
- Bev M.
Excellent as always!
- Joseph M.
Ken Smith has always provided superb service whenever I have called upon him!!
- John V. G.
Excellent, accommodating service. Great staff! Both Scots were fabulous! The gal who answers the phone has a warm, personable and caring voice.
- Jan B.
The plumber changed my water filter and repaired a leaking faucet.
- Marie T.
Very satisfied.
- Thomas B.
Everything went fine and we are glad to have a nice quiet heater and look forward to enjoying the air conditioning next summer!
- John and Sarah L.
This was the second time we used your company and requested your technician Scott again. He is very helpful and very knowledgeable and would want him to come out again when we need service. A definite + to your business.
- Carlene H.
Great service!
- Dennis C.
Excellent. Ken was efficient, solved my problem, and gave me some insight into the cause.
- Marj B.
Quality work done efficiently but thoroughly.
- Jason L.
Ken came out this morning because we had a water leak in dining room wall. He was courteous, professional and friendly. He found a pin whole leak in a water line. He was able to fix it with little mess. Very clean worker. We would highly recommend him to family, friends, and neighbors. Thank you for the great work!!!
- Penny R.
Everything went great with my leak. Plumber was very nice and helpful.
- Debra G.
Professional and courteous.
- Robert K.
Having Saddleback Plumbing on my direct dial list gives me the same security as having money in the bank. I know they will come out ASAP and fix the problem every time. Kim, in the front office, is a love, and all of the plumbers are warm, friendly, knowledgeable and proficient. I love these guys!
- Suzanne N.
Richard Melvin is great, outstanding service, great recommendations.
- Patrick S.
Thomas came out to check for leak. We schedule for last Monday & cancelled due to rain. Will schedule later as the wall to be open has electrical & we do not wish to leave it open.
- Helen S.
Very responsive and helpful!
- Carole R.
Great job!
- Jana F.
Good like always.
- Lorraine M.
I have used Saddleback Plumbing for years and been very happy with them and the service they provided. Last visit, Scott was our plumber and he did an awesome job!
- Kathy W.
As usual, very good.
- Hugh S.
Kenny did a great job for us.
- Richard M.
Scott and Alex were very professional and tidy.
- Connie J.
Fast and very polite
- Bob R.
Great job!
- Nancy W.
Great service from the appointment scheduling to the actual service at my home. Polite and very friendly!
- Heather R.
Excellent experience. Plan to get winter checkup but have not had time to be home
- Paulette A.
Very positive experience. Thank you!
- Donna T.
Your team is The Best! There is such a comfort in knowing that you are just a call away when we need you, and that it will always be a first-class result in every way.
- Suzanne N.
As ALWAYS, Ken Smith was a "gentleman." Thorough, quiet, fast and pleasant. He "almost" makes needing a plumber a great experience.
- Katherine Celeste N.
Overall, the repipe was a smooth experience and we now have a trusted plumbing system in our household.
- David M.
Scott is 100% concerned about our plumbing. He cares for our problems like they are his own. His attention to detail and high professionalism deserves a raise. If he ever leaves Saddleback Plumbing for whatever reason, we will have to follow him to retain his business, he is that GREAT.
- Jackie F.
Thomas is very good and very professional.
- Laura R.
Determination of leak. Quickly took care of problem by replumbing 1/2 lines. Very diligent in diagnosing all aspects of problem.
- Carol R.
Great no complaints....service tech got my jokes!
- Melissa A.
Technician found the problem and corrected it. He was very courteous and helpful.
- Dolores D.
Recently moved to a new home. Have had service in the past at my old residence. Always professional and thorough. Richard the plumbing Tech had a big to do at the new house. Again very pleased with Saddleback Plumbing as a company and as well as the professional staff.
- Mary H.
Everything was as promised and professionally done.
- Greg S.
Very satisfactory.
- Judy P.
Needed two toilets fixed. It was not fixed correctly the first time. I called and customer service had the next available service appointment for me and they fixed it with out any charges. This is why I keep coming back, they will come back to get the job right.
- Elizabeth S.
Your plumber Kenny did a great job. He was friendly, courteous and efficient.
- Siegi S.
Our service tech was friendly, knowledgeable and efficient. His recommendation of a wall repair specialist was outstanding. Our "slab leak" turned out not to be as bad as we as it first started out. Thanks for the repairs.
- Leon S.
Thomas was on time, friendly, helpful, knowledgeable and cleaned up afterwards.
We are very happy with him and hope to see him again.- Leon S.
Excellent!
- Robert K.
Great work completed by Richard.
- Cheryl O.
Excellent.
- Lorraine L.
Chris does a very good job and is very professional.
- Bret G.
Scott worked hard by himself and was very polite and thorough.
- Linda K.
Service Tech was great. He told us the problem. Suggestions. Great!
- Tom M.
I was very happy with your responsiveness and customer service. The technician was professional and helpful.
- Ginger M.
After much searching we finally found the leak...crazy!
It worked! Thank you so much!- Claudine B.
Chris C. has been our plumber for the past 5 years. He's the best.
- Lillian L.
Excellent. Was the first time I have used the company. Will not hestitate to call again if services are needed and will refer to friends. Service Technician was very knowledgable,polite and friendly. Thanks
- Amy B.
Great service from Scott as always.
- Linda M.
Great.
- Phil T.
All I could do was think the worst when I saw water leaking into the grarage from our bathroom. With the recomendation of my sister I called Saddleback Plumbing and asked for Ken. He quickly diagnosed the problem as a slab leak which he capped. He came back a few days later to reroute the water line. I was so impressed with Ken's professionalism, thoroughness and willingness to descibe exactly what he would do to correct the problem. He was also helpful in explaining steps to take in notify my insurance company and restoration company. I appreciate his kindness and feel like I now have my own "personal plumber." Ken performed some maintenance work (toilet, sink and gas line) for me on his second visit, which he completed quickly. I am extremely happy with Saddleback Plumbing and feel that Ken is an asset to the company and a professional one can trust and rely on. Thank you!
- Susan D.
Saddleback responded very quickly to my call re: first floor flooding due to a broken dishwasher hose.
- Carole R.
Great job top to bottom! From the person who answered the call to the very knowledgeable technician who came out and did the job on a Friday night...outstanding! Hated the emergency fee but gotta bite the bullet sometimes.
- John T.
Saddleback Plumbing are heros in the eye's of my family. I phoned to set up a repair of my Ac unit and spoke to an angel named, Lauren. She told me that she could have a tech out to my home within 48 hours. I was thrilled because this was two weeks sooner than anyone else had offered and I expressed to her that it was literally a "life-saver" because we had just that moment picked our 13 1/2 year old dog up from the surgical center where she had undergone a surgery to tie back paralyzed muscles in her larynx that had been blocking off her supply of air and suffocating her. When we were being discharged at the hospital, the doctor told me that ,"these dogs need to be in air conditioning constantly because they cannot be allowed to pant and they cannot ventilate themselves properly". I explained to Lauren that our Ac fan unit had burned out the day before and we were so grateful for such a short wait offered to us by Saddleback. We hung up and my family and I prepared to work around the clock with ice and fans to try to keep our dog cool. Within 2 minutes, Lauren was on the phone calling me back. She had spoken with management and the decision was made that a technician would be at our home that evening to fix the problem so that our dog would be comfortable and safe! I literally came to tears...there are no words to describe the relief that washed over my already totally stressed out family. Saddleback Plumbing and Lauren helped us to get our dog through the first most critical days of her recovery . We feel forever indebted to your company and will NEVER use anyone else. Your technician was prompt and wonderful. Another person called us to give us a status on his arrival and offer "best wishes" to our dog in her recovery! Each time we spoke to anyone in the office they mentioned her and wished her and us well. It was so comforting. And, in todays times, when people can be so detached and self consumed, it was the most refreshing experience and, it could not have come at a better time, as we were so stressed and devastated by her condition. I am happy to tell you that she is recovering well and comfortably enjoying her air conditioned home! THANK YOU SADDLEBACK PLUMBING and big kisses for Lauren from Phoebe (our pitbull that had the surgery)! <3
- Deborah B.
Great!
- Sheri M.
Dave and Scott did a great job -- arrived on time and finished the job in the time and at the price estimated.
- Chris S.
We have used Saddleback Plumbing for several issues in our home and every time they were very professional and knowledgeable.
- Roberta F.
Very positive and responsive, as my house was flooded with a broken dishwasher hose.
- Carole R.
Very professional, work was done on time area was clean after work performed. Friendly staff.
- John O.
Excellent service! Very professional plumbers who are very knowledgeable. Have used them in the past and will continue to use them in the future!
- Tracee Z.
Everything was great, thank you.
- Jm B.
Good prompt service.
- Harold K.
The technician was very prompt and explained things well.
- Pat K.
So appreciated the quick response to diagnosing the problem with our AC and the quick fix that followed getting the right part within 24 hours. Our technician was very knowledgeable and personable-can't recall his name but we were really happy with the service. Thank you.
- Ann S.
Ken is always professional and excellent. He has been a great service for our personal plumbing needs at home, and now for our business needs in the office. Highly recommend Ken to everyone we know that needs plumbing services
- Tod S.
Dave is a pleasure to have back working at my home.
- Deborah S.
Serviceman very efficient and neat.
- Barbara M.
Overall pretty good service.
- Chris Y.
Scott did a great job for us. We will always call you first.
- Richard M.
Had water leak, the technician found roots in the pipe, cleaned it out. Technician was very good, friendly and very helpful.
- Laura R.
Excellent!
- Greg P.
Kenny was a great who insalled our new kitchen faucet and was very knowledgeble on explaining your services.
- Bill R.
Problems were addressed and a detailed work schedule was initiated. Work was done as explained and in a very professional manner.
- Darlene T.
Your plumbing technician Dylan Grueter did a good job installing four (4) faucets for us and so far there are no leaks.
- Robert L.
As usual, we felt that the service we received was excellent. Ken was helpful in explaining the problem and very professional in resolving it.
- Darlene T.
Fantastic! Fixed leak, on time, clean and courteous... Will recommend to friends.
- Victoria P.
Excellent, as usual.
- Karen H.
Scott did an awesome job.
- Sandra G.
Saddleback Plumbing and service tech Ken are the best. Ken does quality professional work and I'm extremely pleased with the service I received. facility
- Wayne H.
All my experience with Saddleback Plumbing has been amazing. One of your techs -Kenny Smith- came highly referred to me and was very knowledgeable about the plumbing aspect of your business. The level of trust and professionalism conveyed by Kenny led to a ringing endorsement of your A/C technician, Dave. Dave's expertise on performing the repair of my A/C unit was superb, and I will recommend Saddleback Plumbing to every friend, acquaintance and business colleague I know.
You have a committed group of industry professional on your staff, and I thank them for all their efforts.- Marcus B.
Chris was absolutely awesome working with us. He was honest and very courteous throughout the day while working at the house.
- Larry L.
Always good. That is why I am a repeat
customer.- David S.
Great technician!
- Mike M.
Your Service Technician was prompt, knowledgeable, and courteous.
- Don T.
Tech repaired problem very well, very pleased.
- Christy N.
It was great, the technician was efficient and helpful, though a bit short on explanations of why some of the repairs were necessary.
- Megan H.
I live in NJ, so communication is important since I am long distance. I also require coordination with the tenant. It has always been a smooth process. I feel confident with the work done, and especially like Scott who has helped us a lot recently. I will continue to ask for him if we have issues in the future.
- Heidi h.
It was good.
- Michele S.
David very knowledgeable on AC, Richard very thorough in plumbing inspection.
- Virginia F.
I've always been happy with Saddleback Plumbing-every experience has been positive.
- Kathy W.
Your technician was wonderful.
- Mark B.
Saddleback took care of a slab pipe leak by rerouting piping from the hot water heater in the garage to the kitchen. The work was done well and quickly, and I was very satisfied.
- Richard M.
I always call Saddleback for my plumbing issues - Chris (sp?) is so nice on the phone and I've been very pleased with all of the plumbers that have helped me through the years. I always recommend you to my family and friends.
- Roxy Ann R.
I called you guys on a Saturday afternoon and you were able to send someone to our house within an hour. That was a huge relieve as both of our toilets were backed up and un-usable.
Your service technician showed up on time, was very professional, resolved the issue quickly and we are very satisfied.
I will definitely refer to my neighbors or friends if they have plumbing needs.- Victor C.
Value replacement was as expected. Service Technician made a point of telling me what he was doing and when water would be unavailable.
- Vikki S.
Really good. Second time for the tech. He was well prepared and finished the job in no time.
- Darlene T.
I live in NJ, so communication is important since I am long distance. I also require coordination with the tenant. It has always been a smooth process. I feel confident with the work done, and especially like Scott who has helped us a lot recently. I will continue to ask for him if we have issues in the future.
- Heidi h.
It was great. Arrived on time, addressed issue.
- John B.
Each time that Scott has had to come to the house, he continues to impress me with his knowledge, abilities and work ethic. He is an outstanding technician and a excellent representative of Saddleback Plumbing.
- Patricia W.
Jared evaluated our old water tank system vs the tankless water heater which we opted to go with. He was very informative (as always) and Robert was the installer. He was very professional and did an excellent job.
- William B.
Quick response, problem resolved quickly, friendly technician. Company is always professional and courteous. Standard flat rate pricing seems to have gotten a little high though. Thank you!
- Tim C.
The technician that came to fix my heater was efficient and professional. I was very happy with his service.
- Marie T.
Timely, professional, courteous, did an excellent job!
- Robert K.
The technician, Richard Melvin, was great. He explained all the options in very simple terms and did his work quickly and efficiently. Give him a raise! ;-)
- Steve S.
Always courteous, on time, and efficient.
- Lorraine M.
They were very professional and the cost was reasonable. Explained everthing before continuing with service.
- Caroline C.
My water heater ruptured and I needed a new one. I called Saddleback, who came out with a new water heater in about 1 1/2 hours. The tech installed the water heater over the course of next few hours. Thank you!
- Michael D.
I am extremely pleased with our new air conditioning unit that your service man, Joseph, installed. I cannot say enough positive comments about Joseph. If you want to hear all of them, you may contact me, via my home phone, which I have listed in this survey.
- Doug S.
Very pleased with the service. Appreciated the phone call letting us know that Chris was running late. He was very professional and did a great job. Great pricing!
- Sandra G.
Great work!
- Shannon W.
We had another great experience with Saddleback Plumbing. Thomas was so helpful and diligent in solving our water pressure problem-- professional and thorough!
- Michelle M.
Wonderful! A technician was sent out the same day as my call. Thomas has become "our plumber" and he always takes excellent care of us. We appreciate the prompt service and and quality repairs.
- Kathi B.
I was very happy with the service that Saddleback Plumbing provided me when I had a slab leak. They rerouted the line into the attic and that solved the problem. They were very professional. I will recommend them to all my friends.
- Herbert A.
Great job done by Scott both times he was here. Helpful and friendly.
- Linda M.
Very satisfied with the work.
- Herbert A.
Always on time...work has always been done right! Thanks!
- Francine O.
They always do a good job!
- Mil K.
We would never seek another plumbing company than Saddleback!!!
- Rosemary M.
5/5 Stars! Thank you for replacing my toilet - it had a fractured tank.
- John V. G.
Outstanding service!
- Larry L.
Chris did a great job and is very personable.
- Georganna S.
I was very satisfied with the work.
- Phyllis G.
Ken is great!
- Barbara L.
Excellent! Had a major blockage. Called in the morning, Saddleback Plumbing was at the house by 11:00am. Scott was courteous, pleasant, friendly and did a first-rate job.
- Marlin T.
Chris once again did a great job. Always leaves everything very clean and neat, completely trust him in my home alone.
- Bret G.
Technician diagnosed a slab leak; repairs were done in timely manner, at a price close to the estimate.
- Carolyn H.
Chris C. is great - polite - and willing to solve issues.
- John H.
I have had at least 4 service calls from Saddleback Plumbing and each time it has been thorough and clean. Very personable employees.
- Dennis B.
The service is always prompt; technicians are polite, prompt and competent.
- Barbara M.
The plumber came and fixed my toilet and gave me recommendations.
- Laura R.
Proffesional and on time!
- Sinta s.
Rich replaced my kitchen faucet in a timely and efficient manner. He provided me with several choices/costs for the replacement. He was straight forward and very responsive to my questions.
- William M.
Been using Kent at Saddleback Plumbing for years...he does great work, is conscience, and cleans up after himself as well.
- Renee G.
Excellent work performed by repair person.
- Joseph M.
Great work, on time, loved working with Chris he was just fantastic.
- Nancy W.
Great Plumbers every time. Recently adjusted Bath and Kitchen at no charge. Always prompt.
- George E.
Great service.
- Rich R.
Dylan is an excellent service professional and we always request his services when we call.
- Edward G.
You can't improve perfection!
Thanks Chris! Always an outstanding job!- DW
As always, your technician was very good. On time and courteous and did a great job. I had an issue with the bill, and Jared from your office took care of it quickly, to my satisfaction.
- JM & LAM
Can't think of any improvements. The service is already superior.
- BM
Jared is the tech who always comes to my house. He is polite, knowledgeable, neat and competent.
I have used and will continue to use Saddleback Plumbing for all my plumbing needs.- Anonymous
Jared was great - very nice, excellent work, very clean. I've already called Saddleback Plumbing back to do some of the work that Jared recommended.
- Holly
Your tech Ken has been providing plumbing service to me for 11 years. I am a Home Club Member. I have recommended Ken to several neighbors. Ken is a real asset to Saddleback Plumbing!!
- VG
Thomas was fast, efficient and clean. Jared, was my contact, he set up the service. All Excellent work, thank you.
- PW
Service repairman, Richard Melvin, was excellent and hardworking. He was one of the best that has ever done work at my home and I have had a lot of plumbing problems. Highly recommend Saddleback Plumbing to anyone.
- PM
I had some drains cleared by Chris M. He was extremely professional and fast! Everything works perfectly. And for unbeatable prices, I will of course continue to use your services. Thank you!
- ML
Ken Smith is wonderful! He has been to my home twice and I have been impressed with his professionalism and his caring attitude both times. I now have a fantastic working toilet and a new water heater, too.
Thanks Ken for your work ethic... it is rare these days.- IP
You are our first choice for plumbing needs... and boy have we needed you! Thank you for courteous and efficient help!
- MB
No improvement needed. I believe it was Jared that came out initially to find a possible slab leak. He was like a detective and did not give up until he found the source of the problem. I believe he helped MOM with some toilets as well. I believe she is very happy with all. Thanks very much!
- MH
Just want to thank you for the great service I received. Chris is not only an excellent, knowledgeable and efficient Plumber, he is also a personable and outstanding representative of your company. Thank you Chris. And thank you Maria for sending him to my job.
- Roger
You are doing a terrific job running your company! Your employees speak so highly of you and we always get the impression that Saddleback is "family." Ken has done our plumbing in the past and we think he is the best. Recently Richard has helped us and we also think he is the best! Your techs are so polite, so knowledgeable and so friendly! Thanks for the superior service!
- KD
Ken is a great employee and we will always request him if he is available.
- JJ
Thank you, thank you! We are very happy with our service. We feel like Richard is our personal plumbing specialist and now Dave is our air specialist:) I trust their advice.
- LA
Dave has always been and continues to be an outstanding service representative.
- H.A.
Of all the companies that I have used for various home repairs over the years, yours is the only one that I have been completely satisfied with each and every time.
- AJ
We used your company today for the first time and were extremely impressed with the technician CHRIS M. - a true professional. Got the job done, was neat and efficient and very impressed with his service. Will definitely use your company in the future for all plumbing needs.
- W.Q.
Your guy was the greatest and we are thrilled with the excellent work and impressed with your staff. We will make sure to recommend you to everyone!!! Thank you sooooo much.
- Joe an Paula
I'm writing to let you know how happy I am with the service Ken Smith provided to us today. I originally had Ken out to install a new kitchen faucet.
After he expertly completed that job, I told him about some problems we started having the day before with our hot water flow. The day before, a hack "contractor" installed a shower valve - and that is when the problems started. Ken took one look at what the previous guy had done and saw major issues. He took the time to fix the previous contractors huge screw-up and patiently answered the many questions I had about what he was doing and how the shower plumbing worked.
The project was set to tile in (and over) the bad plumbing job the next day. Had Ken not spotted and fixed the trouble, the problem would have been 10 times worse and a lot more expensive in 24 hours.Thanks a million Ken for your hard work and dedication to getting the job done right. I owe you!
I'll be calling Saddleback Plumbing and requesting Ken for anything regarding plumbing in the future.
- Tim B.
We used your company today for the first time and were extremely impressed with the technician Chris M. - a true professional. He got the job done, was neat and efficient and we were very impressed with his service. We will definitely use your company in the future for all plumbing needs.
- W. Quinton
You did a great job and always send professional friendly technicians. Thanks!
- K. Upshaw
Reese has been an outstanding plumber for years and years. We also just had someone from Saddleback come out and do emergency repairs. He was excellent too.
- B. Haslin
We have always been pleased with the efficient, pleasant manner of each person we have come in contact with at Saddleback.
- E. Roth
I was extremely satisfied with Jared Kinder - he is well informed, polite and clean. I have specifically asked for him a couple of times now and he does not disappoint.
- A. Madlen
Ken was great! There was a timing conflict and he did what he could to accommodate us. We really appreciated it. His work was excellent.
- S. Robinson
I have been with Saddleback Plumbing for over ten years and have always been satisfied. This last time, I was completely overwhelmed with the outstanding service that was provided. It was beyond my expectations. Thank you very much for the special effort that was given to me. There's no doubt in my mind that I will recommend your company without reservation.
- Anonymous
Dylan was outstanding in all aspects of the repair. Office staff was helpful & courteous.
- Joe & Gwen K.
Ken has been to my house two times now and he is very professional and does excellent work in a timely manner. Thank you!
- Matthew C.
I am very pleased with all aspects of your service, in particular the work done for me by Mr. Ken Smith on two separate occasions. I would not call any other plumber. I have recommended him to my neighbor, who is having the same plumbing issues that I've had. She has had two plumbers tell her the problem could not be fixed. I told her Ken can fix it! Service is great!
- Joanne G.
Richard and Taylor were incredible. Great attitude, kept us informed of what was being done, etc. Very impressed with cleanliness before, during and at the end of the service call. We've already recommended you. Service is terrific!
- Mona & Mike R.
The great Customer Service your team provided in this sticky situation was MUCH appreciated, and the ownership of responsibility is something that will never be forgotten. Extreme sense of urgency is something I look for when I pick up the phone and need help - you guys haven't let me down there yet!!
- Michelle V.
You guys are great!
- Dawn J.
Excellent service.
- Bauke V.
Chris is GREAT! and the girls who answer the phone are always nice, knowledgeable & efficient!!!
- Tanna H.
You guys are great. Everything is explained thoroughly and done professionally. Thanks!
- Ingrid C.
I was very happy with the telephone contact when making my appointment for service and also with Dylan, who came out and did a great job. Not only does he know just what to do and can fix any problem, he is also very nice and explains things to me so I understand what is wrong.
- Dianna P.
No suggestions - just keep up the good work!
- Vickie L.
Ken Smith was fabulous! He was very honest and upfront with all information - knows his stuff. I will ask for him next time we need service.
- Michelle E.
Just entered your name in my address book for future reference, and I entered it in ink!!!!! Thanks for your excellent service.
- Darlene T.
Our technician was very informative. He told me exactly what needed to be done. I asked him if it was something we could fix ourselves and he was honest with me. That's why we will be using Saddleback in the future. Thank you!
- Brittany at Johnson & Turner Paint
Reese was very amicable and efficient, I will use him again.
- Phil T.
Your technician serviced our problems higher than expected. He went above and beyond the minimum that he could have done. Thank you! All of the service people from your company have been great!
- Debby & Todd P.
Great Job! Reese is a great, valuable, up-front representative for your business. Thanks for the follow-up - keep up the good work, fair prices, and maintain the integrity of your business - you will continue to do well.
- David G.
Chris is very pleasant and competent. He cleaned up my tub after he was done and it was spotless!
- Annemarie & Gregory S.
I was very pleased with the professional and friendly way your technician behaved and the work he did. Honest and trustworthy! It was beyond my expectations, nice surprise!!
- Brenda W.
I was very pleased with the job and the technicians were all very professional. They were great!
- Jacqueline M.
GREAT SERVICE!
- Joe M.
Jared and Jared were superb!
- Greg P.
Top of the line service. Chris did a fine job. Thank you very much.
- Mike M.
Thanks so much. You guys are the best!
- Judy & Donald P.
I have always felt that I was treated fairly by everyone at Saddleback. Two people stand out as superior in their customer service - Ken and Kris. Call backs and appointments have always been timely. You have a great crew!
- Suzzane T.
Great costumer service.
- Soledad C.
Our technician did a great job and was personable and professional. Thank you!
- Michele P.
Great Service.
- Jimmy & Elizabeth S.
Its always a pleasure to have Saddleback Plumbing service our homes needs. Very professional, prompt and knowledgeable. Great Job to everyone! Merry Christmas!!
- Jerry E.
I think the plumber who did the work was Richard Melvin (?) he is exceptional, this kind of service is not to be expected in 2010. You delivered again. Thank you! As a ps I grew up with the Cronisters from Downey, California what at hoot if you a part of that family.
- Karen B.
I was very satisfied with Richard Melvin and hope he will service our plumbing needs in the future, although, I understand that you have a staff of plumbers and he may not be the one you send out next, but I might ask for him
- George N.
Dylan serviced our laundry sink and replaced the old sink. We have had Jerod out many times in the past but found that Dylan did equally good work and we are happy that we have two such qualified sources for any future servicing.
- Dennis & Linda N.
Very satisfied with service call
- Gary C.
Ken was incredibly efficient, professional, and informative.
- Steven B.
Richard had a tough challenge with our repair and did a great job. Thanks so much the Roth's
- Ron & Eileen R.
Great job !
- Gary S.
Very pleased with the technician who was quite personable and friendly and knew what he was doing.
- James R.
Jared is a great service technician.
- Mary & Stephen S.
Chris went the extra mile to the job done.
- Jay K.
Ken did a great job!
- Joan & Harold K.
The technician was very professional and answered all my questions and did a great job!
- Brian G.
thank you and thomas for his concerns and timely completion of work, the best plumber i have had next to chris the owners son... thanks again carl trapasso
- Carl T.
We have worked with Richard at our house & Thomas &our office (I don't have their last names). Both are wonderful. They are polite, knowledgeable, efficient and a pleasure to work with. I would recommend Saddleback Plumbing because of my experience with them both. The office staff also is so courteous & friendly always going the extra distance to get my questions answered. I'm a business owner myself & hope(& think) my employees are as good at representing my business as Richard and Thomas are.
- Pam G.
I love everything about you guys and would never use anyone else. Chris is also amazing and she was so nice and kind to us.
- Rosemary & Peter M.
Chris is very friendly and personable.
- Sandra S.
Bill was very nice when I called late one evening with a big problem and he had Dylan out the next day to fix it. Dylan did a great job with all of the repair work needed. He knew just what to do and kept everything clean and neat.
- Dianna P.
We are completely satisfied. Ken was very professional and friendly and took care of our problem quickly. We have eleven office in So OC and will call you again when the need arises.
- HR Block - Tricia C.
What a pleasure to have Chris in my home, his knowledge,friendly manner and complete command of the situation was a refreshing change from my past plumbing experiences. His attention to detail and looking out for my best interest is much appreciated Thank you Chris , Taylor and Saddleback for a big job done well.
- Jane M.
Please thank Bill Chronister for his help on resolving my problem with respect to the garage hose bib. I appreciated his consideration
We will be glad to call Saddleback Plumbing for work in the future- Richard S.
As always, excellent service.
- David T.
Your service guy was very helpful and creative in solving some problems that arose during his visit. Very nice guy and very professional.
- Francis D.
We thank you so much for having Chris take care of [our] water heater and pressure gauge assembly... the work done by Chris is super. Great chap, diligent and reliable.
- B&HA, Mission Viejo, CA
I just wanted do drop you and line and let you know how happy I am with the service I got again today with Ken Smith. We're repeat customers and with good reason. I had Ken replace all my shut off valves today and install two new facets. Last time he was here until almost eleven o'clock at night doing a water heater that just didn't want to cooperate. He kept at it, and that's what sold me on your company the first time. He wore shoe covers without asking, made a few good suggestions to me about some existing fixtures and really did a great job, and he left the home as if he wasn't even there. I've recommended your company without hesitation for awhile now, which is really hard to do with some companies--but I'll tell anybody without hesitation "call Saddleback Plumbing." Thanks to Ken and your company for all the help.
- K.F.
Chris Chronister just completed all my plumbing issues. He was very professional and a pleasure to work with. I will not use any other plumbing company from now on. He is a great representative for your company as well as a good plumber. I can’t remember his helper’s name but he was a pleasure to work with as well. Thanks again for you prompt service scheduling.
- Happy Customer Jeff!
Just wanted to let you know how pleased we are with the job your technician Ken did to fix our sluggish kitchen sink drain on Friday July 16th. It has been over 20 years since we first met you. It is good to know that your business has done well and grown over the years and that your service is still the best. We continue to refer you to our friends and neighbors. Thank you.
- D.Y. Laguna Niguel, CA
Please allow this letter to serve as a forum to voice our appreciation for the outstanding service ... we received from your company in connection with our gas installation at our home. ... He [your technician] took considerable time and effort to educate us about the ... options ... available ... and offered suggestions as to the suitability of various materials ... Thereafter, in an expeditious fashion, he professionally installed his recommended renovations ... not only are we satisfied with the materials acquired and installed, but we are also impressed by the diligence shown in completing the project ... We will certainly recommend your company to acquaintances ... and will certainly contact you with further work that needs to be performed.
- J.P.M. Trabuco Canyon, CA
When first contacting Saddleback Plumbing, Inc. I was impressed that I spoke directly with you [the president] and ... was overjoyed to learn that you would be able to send out a bonded plumber the very next day. ... The serviceman exceeded my expectations with his knowledge and ability to make a tough toilet installation go smoothly ... he [also] gave me information regarding a rebate, which is very much appreciated. ... I would not hesitate to use your plumbing company again or refer you to others because of the quality installations completed by Saddleback Plumbing, Inc.
- M.A. Mission Viejo, CA
Just wanted to tell you how satisfied we are with the expert service that we received from your service technician this past week. When we discovered the slab leak, we never thought it would be repaired in such a timely manner and so professionally. The technician was very pleasant and courteous to work with; we will definitely call you again and refer you to friends if the need arises. Thanks once again for making things so much easier to deal with.
- L. & J. M. Mission Viejo, CA
Just a quick note to let you know how happy I am with your company. I have had a few plumbing issues and Saddleback Plumbing, Inc. has never let me down. Every step of contact with your company has been positive... I am a customer service expert/advisor. It is a rare occasion when I come across true customer service. ... I will always be a customer and sing the praises of Saddleback Plumbing, Inc. and Jared [who went above and beyond the call]. Thanks for maintaining a locally owned company that serves our community with such professionalism and concern.
- M.A. Laguna Niguel, CA
We just wanted to take a moment to thank you for the excellent service your company provided to us. We (fortunately) have only had to call on you twice since we’ve lived here, but your fast friendly and efficient service has made the difference. We will refer you to anyone who will listen and we just wanted to let you know how highly we think of you.
- P. & T. D. Rancho Santa Margarita, CA
I just wanted to take a minute and compliment the work … [done by Dylan] at our home. We had a problem with an outdated valve in the master bath which did not work properly ... Another plumber had not been able to fix the problem but Dylan stuck with it and in several attempts to was to finally find the right part and install the valve correctly. He is a very good example of your company's motto of solving the problems the other plumbers cannot fix. Our thanks to him and your company for the fine work.
- F.N. Laguna Niguel, CA