Reviews
Just wanted to let you know how pleased we are with the job your technician Ken did to fix our sluggish kitchen sink drain on Friday July 16th. It has been over 20 years since we first met you. It is good to know that your business has done well and grown over the years and that your service is still the best. We continue to refer you to our friends and neighbors. Thank you.
Please allow this letter to serve as a forum to voice our appreciation for the outstanding service ... we received from your company in connection with our gas installation at our home. ... He [your technician] took considerable time and effort to educate us about the ... options ... available ... and offered suggestions as to the suitability of various materials ... Thereafter, in an expeditious fashion, he professionally installed his recommended renovations ... not only are we satisfied with the materials acquired and installed, but we are also impressed by the diligence shown in completing the project ... We will certainly recommend your company to acquaintances ... and will certainly contact you with further work that needs to be performed.
When first contacting Saddleback Plumbing, Inc. I was impressed that I spoke directly with you [the president] and ... was overjoyed to learn that you would be able to send out a bonded plumber the very next day. ... The serviceman exceeded my expectations with his knowledge and ability to make a tough toilet installation go smoothly ... he [also] gave me information regarding a rebate, which is very much appreciated. ... I would not hesitate to use your plumbing company again or refer you to others because of the quality installations completed by Saddleback Plumbing, Inc.
Just wanted to tell you how satisfied we are with the expert service that we received from your service technician this past week. When we discovered the slab leak, we never thought it would be repaired in such a timely manner and so professionally. The technician was very pleasant and courteous to work with; we will definitely call you again and refer you to friends if the need arises. Thanks once again for making things so much easier to deal with.
Just a quick note to let you know how happy I am with your company. I have had a few plumbing issues and Saddleback Plumbing, Inc. has never let me down. Every step of contact with your company has been positive... I am a customer service expert/advisor. It is a rare occasion when I come across true customer service. ... I will always be a customer and sing the praises of Saddleback Plumbing, Inc. and Jared [who went above and beyond the call]. Thanks for maintaining a locally owned company that serves our community with such professionalism and concern.
We just wanted to take a moment to thank you for the excellent service your company provided to us. We (fortunately) have only had to call on you twice since we’ve lived here, but your fast friendly and efficient service has made the difference. We will refer you to anyone who will listen and we just wanted to let you know how highly we think of you.
I just wanted to take a minute and compliment the work … [done by Dylan] at our home. We had a problem with an outdated valve in the master bath which did not work properly ... Another plumber had not been able to fix the problem but Dylan stuck with it and in several attempts to was to finally find the right part and install the valve correctly. He is a very good example of your company's motto of solving the problems the other plumbers cannot fix. Our thanks to him and your company for the fine work.