Reviews
As always, excellent service.
Your service guy was very helpful and creative in solving some problems that arose during his visit. Very nice guy and very professional.
We thank you so much for having Chris take care of [our] water heater and pressure gauge assembly... the work done by Chris is super. Great chap, diligent and reliable.
I just wanted do drop you and line and let you know how happy I am with the service I got again today with Ken Smith. We're repeat customers and with good reason. I had Ken replace all my shut off valves today and install two new facets. Last time he was here until almost eleven o'clock at night doing a water heater that just didn't want to cooperate. He kept at it, and that's what sold me on your company the first time. He wore shoe covers without asking, made a few good suggestions to me about some existing fixtures and really did a great job, and he left the home as if he wasn't even there. I've recommended your company without hesitation for awhile now, which is really hard to do with some companies--but I'll tell anybody without hesitation "call Saddleback Plumbing." Thanks to Ken and your company for all the help.
Chris Chronister just completed all my plumbing issues. He was very professional and a pleasure to work with. I will not use any other plumbing company from now on. He is a great representative for your company as well as a good plumber. I can’t remember his helper’s name but he was a pleasure to work with as well. Thanks again for you prompt service scheduling.
Just wanted to let you know how pleased we are with the job your technician Ken did to fix our sluggish kitchen sink drain on Friday July 16th. It has been over 20 years since we first met you. It is good to know that your business has done well and grown over the years and that your service is still the best. We continue to refer you to our friends and neighbors. Thank you.
Please allow this letter to serve as a forum to voice our appreciation for the outstanding service ... we received from your company in connection with our gas installation at our home. ... He [your technician] took considerable time and effort to educate us about the ... options ... available ... and offered suggestions as to the suitability of various materials ... Thereafter, in an expeditious fashion, he professionally installed his recommended renovations ... not only are we satisfied with the materials acquired and installed, but we are also impressed by the diligence shown in completing the project ... We will certainly recommend your company to acquaintances ... and will certainly contact you with further work that needs to be performed.
When first contacting Saddleback Plumbing, Inc. I was impressed that I spoke directly with you [the president] and ... was overjoyed to learn that you would be able to send out a bonded plumber the very next day. ... The serviceman exceeded my expectations with his knowledge and ability to make a tough toilet installation go smoothly ... he [also] gave me information regarding a rebate, which is very much appreciated. ... I would not hesitate to use your plumbing company again or refer you to others because of the quality installations completed by Saddleback Plumbing, Inc.
Just wanted to tell you how satisfied we are with the expert service that we received from your service technician this past week. When we discovered the slab leak, we never thought it would be repaired in such a timely manner and so professionally. The technician was very pleasant and courteous to work with; we will definitely call you again and refer you to friends if the need arises. Thanks once again for making things so much easier to deal with.
Just a quick note to let you know how happy I am with your company. I have had a few plumbing issues and Saddleback Plumbing, Inc. has never let me down. Every step of contact with your company has been positive... I am a customer service expert/advisor. It is a rare occasion when I come across true customer service. ... I will always be a customer and sing the praises of Saddleback Plumbing, Inc. and Jared [who went above and beyond the call]. Thanks for maintaining a locally owned company that serves our community with such professionalism and concern.