Reviews
I was very happy with your responsiveness and customer service. The technician was professional and helpful.
After much searching we finally found the leak...crazy!
It worked! Thank you so much!
Chris C. has been our plumber for the past 5 years. He's the best.
Excellent. Was the first time I have used the company. Will not hestitate to call again if services are needed and will refer to friends. Service Technician was very knowledgable,polite and friendly. Thanks
Great service from Scott as always.
Great.
All I could do was think the worst when I saw water leaking into the grarage from our bathroom. With the recomendation of my sister I called Saddleback Plumbing and asked for Ken. He quickly diagnosed the problem as a slab leak which he capped. He came back a few days later to reroute the water line. I was so impressed with Ken's professionalism, thoroughness and willingness to descibe exactly what he would do to correct the problem. He was also helpful in explaining steps to take in notify my insurance company and restoration company. I appreciate his kindness and feel like I now have my own "personal plumber." Ken performed some maintenance work (toilet, sink and gas line) for me on his second visit, which he completed quickly. I am extremely happy with Saddleback Plumbing and feel that Ken is an asset to the company and a professional one can trust and rely on. Thank you!
Saddleback responded very quickly to my call re: first floor flooding due to a broken dishwasher hose.
Great job top to bottom! From the person who answered the call to the very knowledgeable technician who came out and did the job on a Friday night...outstanding! Hated the emergency fee but gotta bite the bullet sometimes.
Saddleback Plumbing are heros in the eye's of my family. I phoned to set up a repair of my Ac unit and spoke to an angel named, Lauren. She told me that she could have a tech out to my home within 48 hours. I was thrilled because this was two weeks sooner than anyone else had offered and I expressed to her that it was literally a "life-saver" because we had just that moment picked our 13 1/2 year old dog up from the surgical center where she had undergone a surgery to tie back paralyzed muscles in her larynx that had been blocking off her supply of air and suffocating her. When we were being discharged at the hospital, the doctor told me that ,"these dogs need to be in air conditioning constantly because they cannot be allowed to pant and they cannot ventilate themselves properly". I explained to Lauren that our Ac fan unit had burned out the day before and we were so grateful for such a short wait offered to us by Saddleback. We hung up and my family and I prepared to work around the clock with ice and fans to try to keep our dog cool. Within 2 minutes, Lauren was on the phone calling me back. She had spoken with management and the decision was made that a technician would be at our home that evening to fix the problem so that our dog would be comfortable and safe! I literally came to tears...there are no words to describe the relief that washed over my already totally stressed out family. Saddleback Plumbing and Lauren helped us to get our dog through the first most critical days of her recovery . We feel forever indebted to your company and will NEVER use anyone else. Your technician was prompt and wonderful. Another person called us to give us a status on his arrival and offer "best wishes" to our dog in her recovery! Each time we spoke to anyone in the office they mentioned her and wished her and us well. It was so comforting. And, in todays times, when people can be so detached and self consumed, it was the most refreshing experience and, it could not have come at a better time, as we were so stressed and devastated by her condition. I am happy to tell you that she is recovering well and comfortably enjoying her air conditioned home! THANK YOU SADDLEBACK PLUMBING and big kisses for Lauren from Phoebe (our pitbull that had the surgery)! <3